We're really sorry if something is missing from your delivery!

Please reach out to our customer service team as soon as possible at info@woodupp.au. Include your order number and let us know which item(s) are missing.

We’ll investigate the issue right away and make sure you receive what you ordered.

Please note: Smaller items may sometimes be packed together with other products to protect them during transport and to prevent them from getting lost if attached separately on the outside of the shipment. We recommend checking all packaging carefully before reaching out.